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Importance of Critical Event Management to Business
Get Clients Thinking about the ROI of Critical Event Management Platform
One Unified Platform. Multiple services
Discover the next generation of CEM, incident detection, and response solution built for the digital world.
Zapoj - Solutions
Situational awareness and Risk Intelligence
Major Incident
management
Critical
communications
IT Event management
Response team communications and collaboration hub
How Zapoj Platform Works?
Zapoj SaaS Products enable organizations to automate the process of managing critical events and team communications in one cohesive platform.
Zapoj is the only cloud-based business communication platform in the world, architected on a single code base to deliver multi-tenant capability with high security, speed, scale & resiliency necessary to communicate globally either for Critical Event Management communications, Team communications, collaborations, or for Mass communications.
1
Discover
Zapoj Visual Risk Intelligence helps visualize and orchestrate critical event management (CEM). When a risk is detected near an asset, people or supply chain location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to Act Now.
Visual Risk Intelligence enables organizations to
- Gain common operating picture from internal & external threats
- Act with confidence and improve the efficiency of Security Operational Teams
- More management controls
- Reduce costs and disruptions
2
Action
Zapoj Incident Management can quickly launch response teams when a risk event impacts an asset or business. Further notifies all impacted people using a combination of pre-built workflows per Risk Event type, personnel, procedures and multi-model communications that work together in an emergency to react, understand and respond for Incident Response teams.
Critical Event Management solutions enable organizations to
- Build workflow intelligence per Risk Event to reduce errors
- Highly customized to meet business needs and verticals
- Improves Mean time to Resolve
- Ensure consistent messaging
- Alert only staff who is on duty or on-call
- Assign tasks for response teams to follow up
- Incident and communication tracking for compliance needs
3
Collaborate
With inbuilt communication and collaboration services, response teams can collaborate either on chatops or web audio/video conference calls, and as well securely share relevant standard operating procedure documents or checklists to follow and update tasks assigned to them.
Response Teams collaborations enables organizations to
- One platform for response teams and their work
- Create virtual war rooms using web conferences no matter where your response teams are
- Provide visibility into who’s doing what, when services, impacted assets or supply chains are restored, which response teams need help
- Build an end to end secure communication and collaborations
4
Examine
Incident Management teams can examine or make sure if impacted business operations, assets, services or people are fully restored or if there is a need for another means of notifications to be sent to response teams until a proper communication is established.
Ensure business operations are back to normal
- Validated responses, update relevant stakeholders
- Post-mortem analysis
- Make sure responses adhere to the regulatory compliance
5
Analyze
“Know how it went”- with analytics applied throughout the process to understand the existence of any delays or bottlenecks in resolving events, and with key metrics for managing efficient process improvement over time.
In-built Analytics provides organization insights into
- Meantime to track an incident by response teams
- Meantime to resolve the incident
- Response team’s performance
- Lapses in business continuity procedures
