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Critical incident management for a changing world

Custom-built Incident workflow templates designed to work with response teams, standard operating procedures, and communication paths in an emergency to react, understand, and respond to incidents.

Incident Management and alerting

Reinvent the way you respond to critical incidents

Build custom incident templates for your unique business needs and verticals. Automation reduces errors and improves workflow intelligence.

Automatically identify, locate and alert

Automatically identifies response teams and sends alerts based on their on-call roles and foolproof escalation based incident priorities.


Ensure plans gets executed on time and right order

Real-world critical events are often unpredictable and static response plans may not account for all possible scenarios. With Zapoj Incident Management, all stakeholders have access to a common operating picture that turns passive business continuity plans into active tasks. This provides the necessary flexibility to add tasks on-the-fly when unanticipated scenarios arise, ensuring effective and efficient response to any critical event.

Turn static plans into actionable tasks

Reporting, compliance and role-based access

Insights and visibility at microscope depth and telescope breadth to gain complete information on how an incident was handled.

Related Products

Unified platform, multiple critical event management products

Visual risk intelligence

Visual Risk Intelligence helps visualize and orchestrate critical events and assets. When a risk is detected near an asset or employee location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to take action.

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IT event management

Manages the aftermath of an IT Service Disruption, Interruption , Security Breach , Cyberattack, Change Management Issue also know as an IT Incident. The Goal is to handle the situation in a Predictable way that limits damage and reduces recovery time and costs.

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Mass_Notification_ Management
Mass notification management

Enables organizations to send notifications contact paths to individuals or groups using lists, locations, and Geo intelligence. This comprehensive notification solution keeps your contacts informed before, during and after all events like operational incidents, and emergencies.

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Frequently Asked Questions

The goal of Incident Management is to activate response teams to restore business operation as quickly as possible, while minimizing impact to People, Facilities, Equipment, Supply Chain and ensuring quality and standard operating procedures are followed.

Zapoj CEM Incident Management supports the end-to-end incident management process in the following ways:
  • Incident Identification
  • Incident Logging
  • Incident Categorization
  • Incident Prioritization
  • Incident Assignment
  • Initial diagnosis
  • Escalation, as necessary, for further investigation
  • Incident resolution
  • Incident closure
Incident Management also ensures critical communications and collaboration with the Response Team throughout the life of the incident.
Yes, Task Management is an in-built feature of Zapoj Incident Management. Incident templates can be built with tasks list templates. Once the Incident is launched , tasks list and tasks are automatically assigned to the incident responder, which guides responder on what to do, procedure to follow etc. Incident Operator or Manager role users can see how tasks are progressing , which tasks are blocked and tasks that missed SLA’s.
Zapoj allows you to specify comprehensive escalation rules. When an incident is triggered, Zapoj Incident Management will first try to contact the level-one on-call responder for the incident. If that person doesn’t answer within the user-specified escalation timeout (which you can define per your SLA), Zapoj will automatically escalate to the level-two responder, and so on.
Yes, reports are provided per Incident level and can be downloaded as PDF documents. Each Incident report covers the complete life cycle of the Incident with all metrics like MTTA, MTTR and MTBR .
Yes, Incidents can be launched automatically based on Critical Events coming from VRI or IIOT devices.

Following are some of the use cases:
  • Intrusion detection systems can be set to call you if they detect a security breach.
  • Environmental sensors (e.x. temperature, humidity, etc.) can notify you if they detect an unsafe environment.
  • If a supply chain is struck due to a bad weather or infrastructure breakdown, can activate supply chain resilience teams.
Yes, Mass Notification product is part of Zapoj CEM mobile app. Please download from iOS App store and Android Play store
Measurements are important across all stages of the Incident lifecycle. Each stage metrics are collected and reported to effectively evaluate the overall performance.

Following are the some of the KPI covered
  • % of high priority incidents resolved
  • % of incidents resolved on first assignment
  • % of incidents resolved within SLA
  • % of reopened incidents
  • Average time to resolve a high priority incident
  • Average time to resolve an incident
  • Number of incidents created per Asset.

Ready to be in control?

More on Incident Management

Zapoj as your Enterprise Resilience
Master blog
Guide to Understand the (Incident Management System)
Guide to Understand the (Incident Management System)
Guide to Emergency Management Requirements Incident Response
Guide to Emergency Management Requirements Incident Response
The Limits of IT Security Management (ITSM) for Managing Critical Event Disruption; Why ITSM Software and Tools aren’t Fit for Purpose
The Limits of IT Security Management (ITSM) for Managing Critical Event Disruption; Why ITSM Software and Tools aren’t Fit for Purpose