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CEM for Retail

There's immense pressure on the leaders of retail businesses to be vigilant and to be able to handle critical situations such as store closures, product recalls, Supply chain issues, IT Downtimes, Employee Safety issues and more. To make retail operations more efficient and customer-centric, Zapoj CEM is built to provide essential features and functionalities that help take control of situations well in advance and offer solutions to growth.

CEM for Retail

Minimize Retail Store Closure

Vulnerabilities from critical events- natural disasters, active shooter, fire, and pandemic can force retailers to stop their operations. With Zapoj CEM’s threat intelligence you can detect types of risks that lead to store closure and help in drafting a faster recovery plan, this simplifies restoring operations at retail.

Minimize Retail Store Closure
IZapoj CEM’s automated on-call schedules can fill emergency shifts and help keep up with operations, This will automatically send out notifications to available team members to resolve issues as they arise.
Extracting data from different sources and integrating them into Zapoj visual Risk intelligence will give retail a common operating picture. With this capability, disaster preparedness is faster and more effective and you can keep your people, assets or inventory protected.
Zapoj is designed in such a way to handle complicated data so you can work through data, identify potential threats, evaluate them, act to minimize the damage, examine for any auto escalations needed and analyze for keeping retail future ready.

Recall Management Simplified with CEM

Retail industry experts cannot deny the failures of quality assurance at various points, triggering product recalls more often. Getting a CEM platform to manage your recall campaign process could be an efficient way for a faster resolution. Zapoj CEM simplifies your handling of recall campaigns and offers an enhanced customer experience with an end-to-end data-driven approach.

Zapoj CEM’s Incident Management system bolsters recall investigation by identifying the right customers buying or stores selling the faulty products. Zapoj therefore seamlessly builds a proactive response platform to connect and initiate the recall process.
Real-time event monitoring of Zapoj keeps your response teams updated about every event - from initiation to resolution everything is under their Recall Management Simplified with CEMcontrol and therefore, a connected recall experience is delivered every time with CEM.
Risk detection enables you to withdraw products much before it becomes a critical risk as a product recall, therefore, you can proactively ensure safety for your customers and also prevent any concerns that damage your brand reputation.
Recall Management Simplified with CEM

Address Supply Chain Risks

Critical events that prevent the safe transportation of goods are a major hurdle for logistics that lead to waste of inventory, revenue loss, fines & penalties and compromised customer experience. From transit to destination, supply chain resilience solutions are the need of the hour to quickly assess risks of critical events and offer faster resolutions. Retail industry can Leverage Zapoj to improve visibility into your supply chain operations round the clock and reinstate lost profits.

Address Supply Chain Risks
Zapoj visual risk intelligence harnesses risk data in real-time to allow you to embed them in your supply chain map to identify what threats your supply chain or logistics may come across. With risk monitoring capabilities you can predict the routes, employees, shipments or transport networks, or inventory that could be at risk.
Collaboration and communication tools of Zapoj helps the crisis response teams to react in no time to plan risk mitigation strategies to prevent losses by shifting vulnerable employees or production to a much safer environment.
Analyze the past failures in supply chain disruptions, Review your risk preparedness efforts by collecting data from Zapoj and assess them with your teams. Provide communication audits to suppliers, employees, stakeholders to identify loopholes in your recovery plans and reestablish them in line with possible threat scopes.

Keeping Retail Employees Safe

With so many sites to observe, the retail workforce is no longer limiting their services to onsite only. They are more of a mobile workforce today - they are off-field, in-the-air, or on-the-road so that retail operations can run smoothly. Zapoj CEM orchestrates its dashboard with pre-configured monitoring capabilities to track and pull in threat data in real-time to activate response teams, unleash rescue efforts and implement remediation plans during an emergency to keep people safe.

Zapoj CEM’s Location-awareness technology with built-in capability of real-time communication is a critical component that ensures your targeted mission-critical rescue operations and scales your employee safety efforts and ensures excellent efficiency.
Built-in AI tools of Zapoj CEM can help extract accurate data out of noise or non-validated information so that you can overlay data on the command center and build situational awareness which gives you the power of risk intelligence into the evolving situations as they change with time.
Multimodal communication channels to target employee outreach using SMS, mobile app alerts, voice call, and also desktop alerts ensure the threat alerts reaches your personnel in time everytime.
Keeping Retail Employees Safe

Steer the Retail IT Incidents

Changing with the shifting customer expectations is paramount to building a more reliable and loyal retail business. Cyber security, IT Infrastructure Downtimes and application outages impact retail business to the core. IT incident management is an innovation engine for retail IT systems and beyond. At Zapoj, CEM means providing comprehensive IT incident management solutions that improve efficiency and build an excellent retail experience.

Steer the Retail IT Incidents
An automated IT alerting and incident response is a significant capability of Zapoj CEM software that validates the intensity of IT incidents and therefore improves the incident recovery process to restore the service at retail operations.
IT management tools including Service Desk and ITSM solutions on the same platform is something Zapoj CEM offers. This smart integration builds a comprehensive common operating picture that improves real time visibility into the impacts on your IT assets by any type of critical event helps you streamline your end-to-end IT incident response activities.
Data-driven analytics, KPIs like MTTI (Mean time to identify the incident), MTTA (Mean Time to acknowledge), and MTTR( Mean time to resolve) from Zapoj CEM can be used to create Post mortem reports to drill down the areas of improvement.

Zapoj for Retail Industry

An AI-powered CEM tool like Zapoj can handle a massive number of critical events and their consequences swiftly. By empowering retailers with such a high-end CEM tool, any type of critical event is easy to handle. If anything leaders at retail need to ensure resilience today, it is CEM, which is indeed an important component to survive and sustain future risk.

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