Using advanced reporting and analytics to reveal the source of Incidents, response team’s performance in acknowledging and resolving, and how on-call workloads are distributed.
As each major incident is resolved, use the post incident analysis report to understand the actions taken and their timing. Identify how fast people acknowledged the issues, when status changes were communicated, and how teams participated in the resolution. Easily compare different incident responses, to identify opportunities for improvement.
Instantly understand the volume of Incidents your company has handled over a specified period of time, and the corresponding mean-time-to-acknowledge and mean-time-to resolve. You can easily visualize how these metrics are trending over time and with a mouse click, drill down into areas of concern to understand which incidents required more time and attention.
With Zsuite standard analytics dashboard to analyze the monthly alert distribution and response trends. You can easily compare them with the previous month, and drill into any areas of interest.
Understand how on-call workloads are distributed throughout each team. Ensure that teams are balanced and working at peak efficiency.